PRODUCT RECALL - Suunto Transmitters

Suunto announces a recall of all Suunto Wireless Tank Pressure Transmitters and Suunto Tank PODs

Dive Georgia is one of the few Suunto Authorized Service Centers in the region and will be one of the primary locations doing the repairs. The upgrade kits are in route to our center as quickly as Suunto can get them to us. Get your transmitter into us right away so we can put it in line for repairs and ensure we have enough upgrade kits up front to take care of you.

Per Suunto, All Transmitters and Tank PODs must not be used before the upgrade has been made.

You can also use the free Suunto Online Service Request (only available for certain countries) to get your product(s) picked up from your home/office.

Suunto has identified a potential safety risk affecting all Suunto Wireless Tank Pressure Transmitters and Suunto Tank PODs which wirelessly transmit tank air pressure to compatible Suunto dive computers. In two reported incidents, the exterior case of a Suunto Wireless Tank Pressure Transmitter has failed during regular dry land pressure testing. Although extremely rare, this represents a potential risk of injury due to the risk of bursting.

Diver safety is of highest importance to Suunto. That is why Suunto has decided to initiate a recall of all Suunto Wireless Tank Pressure Transmitters and Suunto Tank PODs.

All consumers who have a Suunto Wireless Tank Pressure Transmitter or Tank POD are instructed to bring their products to an Suunto Authorized Service Center for inspection and upgrade. The process is free of charge for the consumers. All Transmitters and Tank PODs must not be used before the upgrade has been made.

Suunto sincerely apologizes for any inconvenience caused by this. As a complementary service, Suunto will provide a battery replacement free of charge and a one-year warranty from the date of inspection for all upgraded products.

Bring the product(s) to your nearest authorized Suunto Authorized Service Center for inspection and upgrade.

When you receive your upgraded product(s), please register the product(s) at MySuunto to ensure you receive a full one-year warranty extension from the date of inspection.

SUUNTO WIRELESS TANK PRESSURE TRANSMITTER & SUUNTO TANK POD RECALL Q & A

If my Suunto Wireless Tank Pressure Transmitter or Suunto Tank POD product is working fine, should I still send it in for inspection and upgrade?

Yes. Suunto advises its end customers to have their product inspected and upgraded by a service center and discontinue the use of the product until such inspection has taken place.

Can I dive with my Suunto Wireless Tank Pressure Transmitter or Suunto Tank POD before it has been inspected?

No.

How do I get my Suunto Wireless Tank Pressure Transmitter or Suunto Tank POD product inspected?

Bring your product to an authrorized Suunto dive dealer or Suunto Authorized Service Center for an inspection at no cost. Alternatively, you can also use Suunto Online Service Request, (where available) to get your product picked up and delivered for the inspection.

We will also change the battery of your device free of charge in connection with the process .You will also receive a one year warranty from the date of the inspection of the affected product. For the warranty, you will need to register your product at Mysuunto.

Can I bring the product for inspection back to where I purchased it from?

Yes. Your authorized Suunto dive dealer will deliver your product to a service center for the inspection.

Do I need to get approval from the store I purchased the product from to send my product for inspection?

No.

I do not have a receipt for my product. Can I still get it inspected?

Yes. No receipt is needed.

Can I inspect the product myself?

No. The product needs to be inspected by an Suunto authorized Service Center.

Which dive computers are the Suunto Transmitters and Suunto Tank PODs compatible with?

Suunto Wireless Tank Pressure Transmitter is compatible with Suunto dive computers:, D4i, D4i Novo, D6i, D6i Novo, D9, D9tx, DX, Vytec, Vytec DS, HelO2, Vyper Air, Vyper Novo. Suunto Tank POD is compatible with the Suunto EON Steel dive computer.

Should I also bring the compatible Suunto dive computer with me when I return my Suunto transmitter or Suunto Tank POD for inspection?

No.

What will happen in the inspection and upgrade?

During the inspection, products will be opened and inspected. The battery as well as the o-rings for water sealing will be replaced. The plastic case of the product will also be replaced.

You will receive two additional safety parts; one of which must be added to your Transmitter or Tank POD depending on if connected through a high pressure hose or directly to the first stage. This is in order to minimize the amount of pressurized air inside the product. 
Detailed safety instructions will be provided.

After the upgrade the products will be marked with small circle mark indicating the products are safe to use.

Do I need to get approval from the store I purchased the product from to send my product for inspection?

No.

What if I am travelling out of the country currently? 

Bring your product to the local Suunto authorized dealer or Suunto Authorized Service Center for an inspection. You can also use Suunto Online Service Request (where it’s available) to get your product picked up and delivered for the inspection. You can also contact Suunto Support for further instructions.

Identification of affected products:

Suunto Wireless Tank Pressure Transmitter

SS019098000 and SS005397000 SUUNTO WIRELESS TANK PRESSURE TRANSMITTER

Suunto Wireless Tank Pressure Transmitter has a black cone-shaped plastic case – with SUUNTO, FINLAND printed on top of the case.

The old model has a black plastic base. The new model has a transparent plastic based with an LED light.

Size: diameter approximately 4 cm, length approximately 8 cm

Compatible Products: Suunto D4i, D4i Novo, D6i, D6i Novo, D9, D9tx, DX, Vytec, Vytec DS, Vyper Novo, HelO2, Vyper Air.

Suunto Tank POD

SS020306000 SUUNTO TANK POD

Suunto Tank POD has black cone-shaped plastic case with SUUNTO TANK POD, MADE IN FINLAND printed in gray color on the case and a transparent plastic base.

Size: diameter approximately 4 cm, length appoximately 8 cm

Compatible products: Suunto EON Steel dive computer.

Do not use the affected product(s) before it has been upgraded.